How it works
Step-by-step guide to participating in Solarelle Insurance Company auctions.
Create your account
Register with your personal details and upload a clear copy of your national ID document.
- All fields required for identity verification
- JPG, PNG, WebP, or PDF (max 10 MB)
- Terms and Privacy Policy acceptance required
Identity verification
Our verification team reviews your ID document, typically within 1–2 business days.
- Status shown on your dashboard
- Bidding available after verification
- Rejected applications may re-upload documents
Browse and bid
Place bids on live auctions. Minimum increments and anti-sniping rules apply.
- Real-time bid updates on auction pages
- Track active bids from your dashboard
- View live, upcoming, and closed listings
Win an auction
Highest bid at close wins when reserve is met. Notifications sent by email and dashboard.
- Winning bids are binding
- Reserve prices may apply
- View won auctions in your dashboard
Complete payment
Payment instructions are provided for won items. Track status in Won Auctions.
- Payment deadlines apply
- Multiple payment statuses tracked
- Contact support if you need help
Collect your item
After payment confirmation, schedule collection from the designated location.
- Collection status updates in real time
- Bring valid ID when collecting
- Proof of collection recorded
Frequently asked questions
Who can participate?
Anyone 18+ who completes registration and passes identity verification with valid identification.
How long does verification take?
Typically 1–2 business days. You will be notified by email and in your dashboard.
What if I am outbid?
You receive a notification and can place a higher bid while the auction is live.
What payment methods are accepted?
Payment instructions are sent after winning. Follow the email instructions for accepted methods.